Privacy Policy

Last Updated: 25th April, 2025

This Privacy Policy describes how Chelmsford Banners (“we”, “our”, or “us”) gathers, uses, and protects your personal data when you visit or engage with www.chelmsfordbanners.co.uk (“our website”).

This policy pertains exclusively to data collected through our website and outlines your rights under the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We gather and store the information you directly provide, which might include:

Your complete name
Email address
Contact number
Billing and shipping addresses
Payment information (secured by third-party providers – card details are not stored)
Order specifics and communication records

We might also collect non-personal information using cookies and tracking tools (refer to Section 6).

2. How We Use Your Data

Your personal data is utilised solely to enhance your interaction with us, which includes:

Completing purchases and organising deliveries
Responding to queries and offering support
Sending notifications about orders, policies, or new offerings
Producing invoices and payment records
Offering promotional deals (only if you consent)

We will not sell or exchange your information. Data may be securely shared with trustworthy third parties such as delivery services or payment processors to fulfil your order.

3. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request corrections or updates to incorrect data
Request the complete erasure of your data
Limit or object to certain processing activities
Request your data in a transferable format (like CSV)

To exercise these rights, please email us at support@chelmsfordbanners.co.uk. We strive to respond within 30 days.

4. Data Security

We employ robust measures to safeguard your information, including:

TLS encryption (HTTPS) on all web pages
AES 256-bit encryption for data stored
PCI-DSS compliant third-party payment processing
Access restricted to authorised personnel only
Frequent encrypted backups stored securely offsite

No system is completely immune to breaches. If a breach occurs, we will notify affected individuals promptly as legally required.

5. Accounts and Orders

When you register or make a purchase, we collect personal data necessary for processing your order and effective communication.

Order-related information is retained solely for operational, legal, and customer service purposes.

6. Cookies and Tracking

Our website utilises cookies to:

Remember your settings and enhance navigation
Analyse anonymous visitor behaviour to improve performance
Enable secure login and shopping cart functions

Cookies do not store personal data. By continuing to use our website, you consent to our cookie usage as detailed in our Cookie Policy. You may disable cookies in your browser settings, but this could impact site functionality.

7. External Links

Our website might include links to external sites. We are not accountable for their practices or policies and advise reviewing their privacy policies before sharing any personal data.

8. Email Updates & Marketing

If you opt in, we might occasionally send marketing emails with offers or updates from Chelmsford Banners. You can unsubscribe anytime via the link in our emails or by contacting support@chelmsfordbanners.co.uk.

9. GDPR Compliance Measures

To ensure GDPR compliance, we have implemented:

Data Processing Agreements with all third-party providers
Clear opt-in and opt-out options at data collection points
Simple procedures for data access, export, and deletion
A documented breach notification protocol

10. Changes to This Policy

We may revise this Privacy Policy periodically. The latest version will always be available on this page, indicating the “Last Updated” date above. Please review periodically for updates.