Returns Policy

Relevant to all purchases made through www.chelmsfordbanners.co.uk

At Chelmsford Banners, we are committed to timely service and reliable print quality. As our items are custom-produced, returns are governed by particular criteria. Ensure you review this policy prior to ordering.

1. What Qualifies for a Return?

Returns are only accepted under these conditions:

Noticeable print flaws (such as blurriness, misaligned text, or smudges)
Incorrect product type or wrong measurements delivered than what was requested
Missing finishing features (like eyelets, hems, or pole pockets)

2. How to Report a Problem

To start a return, please adhere to these guidelines:

Get in touch within 24 hours of receiving your package
Email us at support@chelmsfordbanners.co.uk
Use your order number as the subject
Attach clear images taken from a minimum of 2 metres illustrating the problem

We cannot handle returns without photographic proof. All applications will be examined by our team for approval.

3. If Your Package Arrives Damaged

If the package appears damaged upon arrival, do not accept the delivery.

Receiving a damaged package signifies acceptance of the item in its current state and nullifies any return claim for physical damage.

4. Return Shipping Costs

Should your return be approved:

The customer must cover return shipping expenses
We advise using a tracked courier service for security
Chelmsford Banners is not liable for returns lost or damaged in transit
Original delivery costs are non-refundable unless due to a confirmed product fault

5. Items That Cannot Be Returned

We cannot accept returns for:

Goods reported after 24 hours of receipt
Items with approved artwork that contain spelling or layout errors
Orders affected by courier delays, minor colour discrepancies (within 10–15%), or personal preferences
Custom prints that meet the criteria but do not align with subjective expectations

We reserve the right to refuse any return request that does not comply with the outlined criteria.

6. Return Process & Resolution

Once your return is received and evaluated:

If a fault is confirmed, we will offer either a replacement or refund based on the situation and your choice
If no fault is detected, the original item will be returned to you, and no refund or replacement will be provided